Refund policy

 

We accept returns only in cases where the product is defective, damaged, or incorrect.

To be eligible for a return:

• The issue must be reported within 30 days of receiving the item

• The product must be unused and in its original packaging

• Proof of purchase is required

• Clear photos or a video demonstrating the defect must be provided

Products that are fully functional and in proper condition are not eligible for return, even if the customer is dissatisfied or the product does not meet personal expectations.

* Personal preference, comfort level, or subjective experience do not qualify as valid reasons for return.

How to Start a Return

To request a return, contact us at Support@Fitballz.com.
If your return is approved, we will provide a return shipping label along with instructions.

Items sent back without prior approval will not be accepted.

For any return-related questions, you can always reach us at Support@Fitballz.com.

Damages and Issues

Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

• Gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

Exchanges are available only for defective or incorrect items.
If approved, we will replace the item. Otherwise, customers may place a new order separately.

Refunds

Once a return is received and inspected, we will notify you of the approval or rejection.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or credit card provider

Refunds are not issued for dissatisfaction or personal preference.